Taking a claim to county court (England and Wales) 

Discrimination outside of employment: the claims process in England and Wales

Court cases are a demanding and lengthy process and can end up being very expensive, especially if the court does not agree that you have a good case and you do not win your claim.

As such, you should try your best to resolve a complaint with a service provider in a friendly and constructive way before going to court.

Often problems can be quickly and easily put right. For example, if you are having difficulty in accessing a service, you should tell someone: they may be able to sort out your complaint there and then.

In all situations where you have a problem, it’s a good idea to keep a record of all discussions that take place and the names and positions of those involved. If a settlement is reached as a result of your discussions, ask the service provider to confirm it with you in writing.