The Equality and Human Rights Commission is committed to providing a high quality service to everyone we deal with. In order to do this we need you to give us any comments about our service, and to tell us when we get things wrong. We want to help you resolve your complaint as quickly as possible.
We treat as a complaint any expression of dissatisfaction with our service which calls for a response. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.
This policy is also available in Welsh. If you would like the policy or a response to a complaint in another language or format (such as Braille, audio CD, large print or Easy Read) please contact one of our helplines.
Download PDF version of Complaints Policy and Procedure
Download Word version of Complaints Policy and Procedure.